Anonymous
RAC & PREMIUM CREDIT are SCAMMERS! Do not go near this company. I took out home ins on 14th. Paid £13 which came out my A/C immediately. Decided to use DD so provided bank details. Email recd next day from PREMIUM CREDIT demanding £25 as bank details not correct! I had no idea who they were - no mention of RAC. Checked online & found HUGE number of complaints re people being scammed out of money. Decided to cancel insurance (well within cooling off period) due to the dreadful reviews. Who charges you £25 for a simple initial error with a sort code?!!! Spent 40 mins trying to get through & further 20 trying to cancel. Told I’d be charged almost 1/3 of the entire yearly premium (£40) to cancel. Told this was £25 for PREMIUM CREDIT to cancel the agreement & rest for 2 days cover. PREMIUM CREDIT haven’t even set up an A\C they can cancel!! Complained & told to expect a call from complaints. Just off phone. RAC now saying it is THEM who feel it is fair & justified to SCAM me out of £40 for the crime of cancelling a policy after 2 days. The policy itself was only £150. This is disproportionate & excessive. The cooling off period was designed to help customers avoid bad companies. These dreadful companies have circumvented these protections by creating opportunities to deliberately charge customers who buy their products in good faith. And now I can’t even log in to see the letter they have generated which means another lengthy wait on the telephone. If I could choose ZERO as a rating I would. DO NOT GO NEAR THEM.
1 year ago
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RAC Insurance has a 2.2 average rating from 1,192 reviews

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