I went to cancel my car insurance as they raised the price from £50 per month to £189 per month. they said "oh I don't know why this has happened" to which I replied this is a poor business model, when I could see my insurance is still £59 with other lenders. I was told there is nothing we can do and you will have to cancel and pay the fee. I then cancelled the insurance and was told due to problems we have had to issue a cheque this will take 2 weeks. 4 weeks later I call back, still not having received my money and was told that the cheque can actually take 4-8 weeks now and this is with our accounts department. IF YOU ACCOUTN DEPARTMENT CAN REFUND A PAYMENT QUICKER THAT 8 WEEKS THERE IS A PROBELM, IMAGINE IF I SAID I COULDNT GET A PAYMENT OVER TO YOU FOR 8 WEEKS DUE TO ACCOUNTS. This whole experience has left a bad taste in my mouth and I shall never use there services again. Awful procedures, terribly run company and whoever is in charge needs to take a hard long look in the mirror and employ someone who know how to run things properly and improve the possibility of customer retention to increase sales.