Changed my car - rang up to change my policy, told that the underwriters would not insure my new car (it was the same model as before!!) no explanation given, had to take out a new 12 month policy AND pay a £25 admin fee for something not my fault! Now left with insurance £10 per month more expensive for the same model car and tied in to RAC for another 12 months! After repeated pleas they still refuse my refund of the admin fee, and I have taken it to their top customer care team. DIABOLICAL service!
6 years ago
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