I had a car accident and it was not my fault. After everything went fast in the beginning, the service continued very slow. After they told me the car is a total loss, they arranged a rented car for me. That was the last service I had. Since then there are no news at all how it is going on. Also when I asked if I can take the policy over to the next car, they only gave me a new quote, which was nearly double to pay in a month. When I asked why this happens, they could not really give a answer, only that it may be a bigger engine (which is not) or a more exclusive car (which is not) Both cars, the total loss and the next one are VOLVO, the last one was a estate and the new one not. Then I found out that RAC looks for different insurance companies. In the end I asked to cancel my policy so I can have a search for a better insurance for the next car. They told me that this can not happen and that I have to pay until the insurance runs out, that would have been in June 2019?! I asked how they can ask for the money if the car does not exist anymore and that I will take it further. Suddenly they told me that I can cancel it strait away and if I pay cancellation fee the amount will be £43.30. I agreed and cancelled the insurance spot on. I never had that bad experience with a insurance company and as I was working at a insurance company when I left school. Now I found a well known insurance company and I have to pay a lot less. Be aware what insurance you choose, because there are big differences.