Awful customer service. You cannot cancel the auto renewal online, have to call them. When you call you have to listen to a length T&C bit, then speak to machine to get eventually through to a 'real' person. As I was a named driver and not policy holder I was told I could not cancel the renewal. Luckily I had listened a wee bit to the T&C, it said clearly that either policyholder or named drivers could cancel. I told the 'real' person this and he got very upity and short with me, he did cancel it though. Awful service, renewal price was over £50 higher than competitors. NEver use RAC again for this