Worst insurer ever! They don't even deserve one star. Paid for annual car insurance from RAC. One week later received a letter stating they had found another claim I hadn’t declared and that I was at fault. It turned out that the previous insurer made a mistake but after my phone call they changed and updated data that I wasn't at fault. I have sent couple of different proofs from my previous insurer to RAC which they were rejecting all the time. My previous insurer confirmed as well that I had made only one claim. They were constantly changing the guidelines as to what my document should contain. Finally after few weeks, couple of wasted hours trying to exlplain my situation they accepted proof and CHARGED me for nothing £77. From the very beginning, they aroused my suspicion, while they were constantly changing the guidelines of letter from a former insurer. They were doing everything to get money from me including undermining the authenticity of the document from the former insurer, staff wasn't helpfull at all, every time different person and making new guidelines for the letter from the former insurer. I will never buy from them again!