The worst company I’ve ever dealt with, completely inept staff with a non existent level of customer service. I’m now into week 4 of a no fault claim. This company have asked me to attempt of retrieve information from the police so they don’t have to pay £90 to get the report from them. I have had to ask around for dashcam footage and a witness, basically I’m doing their job for them!! They have sat on their hands and been extremely unhelpful. I had a hit and run by a local building company delivering building materials to my property, they reversed their van into my car then denied they had done it but fortunately a neighbour witnessed it happen. A no fault accident - Rac insurance expect me to pay £400 excess and take the claim against me, it makes life easier for them! Not a chance!! So I sit here with no working vehicle while they twiddle their thumbs, rather than obtain the police report and arrange a courtesy car and the repair of my car. I’ve been shunted from pillar to post over 3 different companies. I’ve spent £40 on phone calls so far but the disinterest I’ve experienced has been shocking. I would NEVER USE RAC insurance again and will make sure everyone I know hears about this pathetic excuse for a business. They also encompass SAGA insurance so be sure to avoid them too. I’ve never experienced anything like it. Disgraceful!!