If I could have given the RAC zero stars, I would. I contacted them regarding the bereavement of the policy holder. They cut me off, charged me for an increase in premium for 30 days because of a change of address, then declined the policy from the renewal date and stated that the sales team could let me know how much a policy would be in my name (I was a named driver on the deceased's policy). They then stated that this was wrong and tried to put me through to the bereavement team and cut me off again. Tried to convince me that they had handled my complaint satisfactorily. Shambolic.