They cancelled my insurance 5 days ago and did not tell me. Pure chance I checked my personal emails before I drove home from work today. They sent 4 emails at 2.50pm today telling me they had cancelled my policy, were taking numerous charges - cancellation fee, etc from my account and that I could buy a new policy from them with higher fees. Why? Because they say they didn't receive my no claims discount information. This is untrue as I ccd the email to my personal email address so I would have a copy of the info sent to them. Twice I have called them. No answers and each time I am told someone will phone me back, no one does. I think there should be laws against the way they treat their customers - not even the courtesy of a phone call to me. They don't even deserve a 1 star rating.