Pros:: firstly since my 1st yr of driving I've had ne real issues with my policy Also to mention a few representatives I've spoken to seemed polite.. Negatives: almost half of the representatives I've spoken other times came across rude also not very helpful Some of there extra charges are a little on the steep side. And my renewal price came bk double the amount from last year. Although my driving score was infant good though they would of taken that into consideration not much thought went into that. Also a mechanic came out to roadside he also wasn't very helpful Overall Really think they need to improve on there customer service skills better Not very good at all🤨🤔😠👎👎