existing customers are unable to secure the same terms as new ones and there was a substantial increase in the policy when it came to renewal - far higher than alternative quotes. It is difficult to contact the RAC Insurance advisors. There is an automatic renewal option online but no ability to cancel online or via email and it can only be done via a call with an advisor. When contacting by telephone there is a minimum 15min hold each time and the advisors are unhelpful. The quality of customer service is also extremely poor.
5 years ago
RAC Insurance has a
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