I took out a building insurance but Sainsbury's online system charged me twice, they promised me a refund within seven days, twelve days later still making calls which take thirty minutes to get through, also sent PM'S through Facebook which is much quicker but still no response. As Sainsbury's Bank is regulated under the FCA I feel they should be responding in a more positive manner after all it is my money, in reality I have now paid out twice as I have cleared my credit card which I purchased the insurance with
3 years ago
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