Had unauthorised deductions from our account. Phoned customer service, when I eventually got through they said they would investigate and get back to me within seven to ten days, and block the account - They didn't, and it wasn't. Meantime another unauthorised deduction occurred, phoned Fraud Line took forever to get through. Managed to speak to somebody who promised the account would be blocked and the issue looked into as a matter of urgency. Spent the best part of a day trying to get back in touch to find out what was happening, found out the account still wasn't blocked. Meanwhile nearly £200 has been unlawfully taken from my account. The saga still continues.