I called them back in December 2022 to inform them that my mother has gone into long term care and as the their product did not insure empty properties the premium needed to be cancelled. The house has now sold and even though I had told them the House Was Empty they managed to auto renew a premium on a property they do not cover. After spending nearly an hour on multiple calls to them today all they can offer is an apology and to waiver the cancellation fee but then add they do require settlement of the time on cover from the last payment. How about a refund for the funds taken from the account for a policy that you do not cover. Will not be going back to Sainsburys any time soon and would ask all to stay well clear