Bought Thai Bhat instead of Indonesian money in error. Returned whole amount next day (£300), but got £249.50 back. This was genuine error on my part, rate didn't fluctuate and could understand some loss. However nearly 20% is ridiculous especially when M&S and John Lewis offer full refund if you make a mistake and return - that is quality customer service, not what Sainsbury's offer.
7 years ago
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