Very poor customer service Rejected a cancer claim due to the possibility of been linked to a previous condition even though they was no evidence of the two conditions been linked. They dont contact you when they say they will. I had to send a claim form in three times as they said they hadn't received it. After complaining they sent me a complaints procedure pack explaining that i had to read the information booklet carefully as it was very important but they forgot to put it in the pack, contacted them to send another but still waiting after three weeks. Absolute shambles