In June I lost my card and you issued a new card and said you would change my Direct Cebit details. After getting arrears letter I paid and I was promised that it would be corrected for July payment. I then got a letter advising you had passed my details to a credit agency. I rang and objected to this as it was not my error and was told that the report would be withdrawn but credit control could not confirm this as they could not write letters and transfering my call to 'Customer Services' could take 30 mins!. In July the direct debit again failed and again I rang - this time the line went silent and eventually the girl hung up on me. I put a complaint on line but recieved no response whatsoever. I stopped using the card. I have just paid off the blance as the direct debit for August again failed and closed the account. I had to wait over 30 mins to be transfered to 'Customer Services' . I have wasted hours on this and it is not my error. I should have been offered compensation and Sainsbury's Bank need to employ more people.