Hey, most people come on these sites to complain. So I just want to put my great experience with Sainsbury’s bank! I have had to call them a couple of times in the space of a few weeks. Firstly, embarrassingly my direct debit did not come out of my account & this means missed payment, meaning a fee! My debit card had declined the payment for some unknown reason as the money was in my account - anyway I made another payment online with another debit card & rang them in the morning - didn’t realise they are open until midnight Monday - Friday! Hugely helpful!! Anyway, the lady was so lovely and helpful, didn’t charge me the fee as I had made a payment with another debit card the same day! Thanks Sainsbury’s! Also today, I paid for a purchase and didn’t realise I had gone over my limit! The online account doesn’t show pending or recent transactions and takes a good few days to show on the account (only bad thing about this credit card) so that is the reason I went over. So I rang up to see if I had and was able to cover the amount I went over by making a payment with my debit card & again was wavered the fee as the lady said it was okay as it was the same day! So again thanks Sainsbury’s! They’re nice to talk to, fairly quick pick up time, can call until late in the evening & they helped me when they probably didn’t have to! So I’m very grateful! No more spending for me though! Haha!