I raised a section 75 in October 2019. I'm still waiting on a decision. I've telephone several times only to be told it's with head office - no update. I rang today to raise a different section 75 only to be told I can't because of covid 19. I need to allow the company concerned to process the refund. But under the EU law they only have 7 days & it's over a million nth ago. I am not happy with the service from the credit card division as they are saying I've not done what I was asked as in providing more information in October last year which is completely untrue. I've been advised to ring back tomorrow. It took my 5 attempts over 3 days & 30 mins of holding on each time not to been provided with an update on the case. The contact telephone number detailed in their acknowlgement letter back in Oct 2019 advised the department is open 7 days a week.