If they can find a way to stick on an admin fee of £26 they will do. Chased me for a payment because their staff told me I would need to pay am amount in a months time but apparently that way wrong and I needed to pay RIGHT NOW. After making a payment over the phone, received no confirmation via email or text. When I rang up to ask them about this apparently "we just don't do that because it's on [my] bank statement". If I did want one though I could get one in 3 weeks time (after the time they threatened to cancel my insurance) no doubt that would have cost me another £26. I wouldn't use them again, they aren't even that cheap anymore.