Anonymous
Absolute disgrace of a company. We got a very competitive quote so purchased the insurance. A few days later received an e mails asking for a ridiculous amount of information and photos etc that was difficult to upload. They ask if you have no claims on camper van insurance which we did not however we filled in the box to say we had 9 years no claims on our last normal car which was accepted and a quote given. They then asked for proof of no claims and refused to accept it as this policy was no longer active (obviously not as we cancelled it the same day as we took out insurance for our new vehicle which was the camper van). They then almost doubled the premium plus a £40 admin charge. We then told them to we were going to look for alternatives as their policy did not suit us. We found an excellent deal with “just campers” so rang back to cancel the policy within our 14 day cooling off period which they said would cost us £76. I will be taking this matter matter further. They mislead customers then charge for it. Daylight robbery in my opinion. Terrible company and should be investigated. Oh and they said our refund could take up to 6 weeks for the cancelled policy.
1 year ago
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Staveley Head has a 2.8 average rating from 52 reviews

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