Absolutely awful customer service. A low insurance quote was provided but, having paid, I was told to provide photos of my driving licence, current other vehicle insurance certificate, previous insurance schedule and to obtain a certificate of my no claims discount from my previous company. Each time I was given a certain number of days to obtain these documents and threatened that my insurance would be cancelled leaving my vehicle without cover. When I finally provided all details, the company just went quiet. It really left me with the impression Staveley Head was not acting in my interest. I dread to think how they'd behave in the event of my lodging a claim. Avoid this company at all costs. There are far better brokers out there.