Shockng customer service from this company, i will never go with then again and i will never recommend this company either.waiting on telephone on hold 1 day for 40 mins then when i did get through couldnt help me , i asked for a manager and was told by an arrogant girl that a manager wlll tell me the same as she did, after waiting another 10 mins was advised i couldnt speak to a manager, so by this point i was fuming .. ???? Was emailed saying that they were going to cancel my insurance that they had not recieved the document ( counterpart liceince ) which i did upload to them and they said have not recieved it. So i did it again and also sent them attatched to an email also, called back the following day and surprisingly was on hold for 1 hour before i gave up, then tried again and was on hold again for half an hour .. By this time i had to go to work. I am on phone again trying to get through and have been on hold so far for 25 mins????????????????????????????. This is not acceptable service at all especially when being charged for the call.. And they wonder why they get fraustrated and irrate customers, maybe if they showed a little respect and employed more agents then the hold wouldn't be so long. Ridiculous service bunch of numptys, and if i hear in my ear again we apologise all our advisors are busy im going to scream????