The Co-operative Insurance Reviews

3.59 Rating 607 Reviews
65 %
of reviewers recommend The Co-operative Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week

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Anonymous  // 01/01/2019
During this virus I changed my car spoke to a customer service department and in about 5minutes new policy was set up for me
(Car Insurance) - Posted 4 days ago
Posted 1 week ago
Quite simple to arrange. Quick response.
(Car Insurance) - Posted 2 weeks ago
Very good to understand and quick would recommend to family and friends
(Car Insurance) - Posted 3 weeks ago
NOT a Good company to have car insurance with as I had to isolate on several occasions for the safety of my family and colleagues was met with certain delays on my direct debits and as.m a Consequence was charged a fee even though the covid virus was the reason for the delay and I had informed the company
(Car Insurance) - Posted 3 weeks ago
If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.
Posted 4 weeks ago
Fast and efficient repair service with no faults
(Car Insurance) - Posted 1 month ago
Found no problems using Go Compare to obtain decent insurance.
(Car Insurance) - Posted 1 month ago
the co op car insurance has been very good and helpfull
(Car Insurance) - Posted 1 month ago
Hi there is nothing i can comment about you guys i have not make any claim so far
you have not give service yet
(Car Insurance) - Posted 2 months ago
Understanding and easy to deal with
(Car Insurance) - Posted 2 months ago
Policy got cancelled
(Car Insurance) - Posted 2 months ago
Excellent service, also very understanding during covid 19
(Car Insurance) - Posted 2 months ago
Changed the vehicle a few weeks ago they made it so simple and cheap fantastic
(Car Insurance) - Posted 3 months ago
Very good to deal with.
(Car Insurance) - Posted 3 months ago
I am currently impressed by the service but during Covidshutdown I though the industry would respond to reduced risk as there were less driving hours or non at all for fiver months. While mine is a combo with younger drivers included in the family car pool I expected a reasonable response to reduced risk where it is warranted but nothing came to the rescue may be I did not ask?
(Car Insurance) - Posted 4 months ago
No stars if I could. Now more than four months since I claimed on the travel insurance, many email and phone reminders and no response whatsoever. Over a month ago I asked to be referred to the Insurance Ombudsman and still have had no response. All this for a straightforward trip cancellation due to Covid 19, for which I have cover as I bought the policy in February
Posted 4 months ago
(Car Insurance) - Posted 4 months ago
You super good company
(Car Insurance) - Posted 4 months ago
Simple and straightforward process and friendly , knowledgeable staff.
(Car Insurance) - Posted 4 months ago
The Co-operative Insurance is rated 3.59 based on 607 reviews