The Co-operative Insurance Reviews

3.6 Rating 701 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 701 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

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Posted 1 month ago

“Firstly before you read below the most worrying and disgraceful behaviour is that the co op home insurance company aren’t responding to my wish to make a complaint.Which legally they have to which is why I having to go to the ombudsman. Background I rang co op home insurance a few weeks ago about an automatic home insurance renewal I was unaware about. We have been covered by another company for the previous year and have renewed again with them in September 24. The co op call handler cancelled the automatic renewal and advised me to email proof of the cover I had taken out with the other insurance companies for consideration of repayment. I sent clear proof of the cover I had with them.Note they asked me to do this. I told them I couldn’t access the coop on line portal to see what had happened and what we had ‘agreed too?’ Coop Call handler said there were known problems with customers getting/keeping access to the portal! Any new customers should be wise to this as well as all the other problems and hoops I have been asked to jump through and that’s been growing. Since providing the proof I have had a string of extra request for evidence. Starting with they wanted PDF documents and requesting ‘schedules’ of the insurance. In effect they want everything provided that they would send out of it was their own insurance. But I probably haven’t got everything laid out with my current insurance company exactly the same way as the CoOp. I asked them to send me proof of what insurance schedules documents I had apparently taken with them as much to help me understand what I need to get from my current insurance company, but they aren’t responding now. Nor will they respond to my request I have made twice now to make a complaint over the last fortnight. Really bad customer service and is a massive red flag along with the other problems I am encountering. Just look at the other negative comments about their current claim handlers. This is my experience.”

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Posted 6 months ago

“Had storm damage to the roof of my house, slates missing leaving the roof open to the rain. No help at all refused due to age of tiles. Useless don’t bother. They are quick enough to to take your money the thieving gits.”

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Posted 7 months ago

“As a member I phoned for an insurance quote, it was more than my own insurance with far less protection. You’re a joke, and I won’t be shopping at the co-op or Asda ever again”

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Posted 9 months ago

“An appalling experience from the start. Spent close on an hour on the phone only to be charged virtually double the price of our last premium despite being with them for many years. We now have better cover with an alternative company, with whom we spent a fraction of the time on the phone, for virtually half price. What a disappointment.”

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Posted 1 year ago

“My experience with co op Insurance has been nothing short of a nightmare. From the onset of my insurance contract, the black box provided malfunctioned, and despite months of complaints and battles, I was left without a working replacement for six months. The level of customer service I received was utterly disgusting, and it was clear that competency was non-existent within the company. Throughout my ordeal, none of my complaints were adequately addressed. Instead, I was met with dismissive responses such as being told to simply place the malfunctioning black box on my passenger seat or to consider switching to another insurance company altogether. Even when contacted by customer relations, I was rushed off the phone without any resolution to my concerns. To add insult to injury, I was lied to multiple times, including receiving incorrect information in my customer complaint letter. Promises were made regarding the functionality of the black box, only to find out the next day that it was indeed broken and required reinstalling. Despite paying a hefty £4000 for my insurance, I was told my complaint was being closed as they fronted the cost for multiple replacement cradles and black boxes due to continuous malfunctions, even though NONE of these were my fault. By not providing me a working black box they were violating the terms and conditions of their own contract and policy and therefore making me do so. This level of negligence is unacceptable, especially considering that the faults were not of my own making. In conclusion, my entire experience with co op young drivers Insurance has been nothing short of a scam. Young drivers, in particular, should steer clear of this company to avoid being taken advantage of. Gillian Fullalove, the employee handling my complaints, has demonstrated gross incompetence throughout, leaving me utterly disgusted with the company's practices.”

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Posted 1 year ago

“Be careful dealing with this company! Was a customer with Co-operators for over 30 years, never had a problem until last week when I purchased a used car and called to switch my insurance. I was quoted a price DOUBLE what I was paying previously, no way I could afford this. I tried to get price down and no way they would budge. They didn't want to help and didn't care. I also had tenant insurance with them. I called around and got a much cheaper price. When I initially called Co-op to transfer insurance, my call was transferred to their call center (I thought I was speaking with local office). I called local office after I cancelled to express my disappointment and it was explained my local office could have given me a better deal. They tried to get me back. No way! Very disappointed how this was handled. Will never deal with them again!”

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Posted 1 year ago

“"Competative price "”

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