“This has to be the worst insurance company i have ever dealt with. My wife spent 40 minutes on the phone trying to pay the renewal and amend certain details. The person she spoke to went to talk to his boss twice and never came back!,
We got a quote from Esure and saved money for the same amount of cover. I have to say that we had a similar bad experience dealing with the Co-operative Bank a few weeks ago. Will not use any Co-operative company again.”
“Terrible company stay away and Use another company.
Taken 3yrs to sort out my claim and still not sorted. They have left the house in a state and will not finish the works as they say the work they've done is up to standard. I have a crack in the centre of my wall the staircase is a mess and even after an independent structural surveyor recommend the works to be redone they have argued it. I'm now in process of going to the Ombudsman and taking them to court for the costs and to complete the works. So if you don't want to wreck your house and spend your own money putting it right then stay away.
I would give minus stars if I could.”
“Shocking customer care - ridicule you when asking for details of how to claim. . Three weeks down the line and still waiting for copy of ‘small print’ they are referring to when saying “like for like” is not ‘same as what you had’ actually means the cheapest same spec they can find. Please call and ask them what like for like means as it is not what the normal person would interpret it as. Asus £500 laptop, co-op ‘like for like’ is £300 and not Asus. 4 weeks down the line and still not reimbursed and this is at a time for home schooling when we need the laptop. Circa 5 day turn around for email response. Hard copy documents only? In 2021? Quick enough to take the money for their premium insurance yet it’s been far from premium. I am purposely sharing to let people know how poor I feel their service is. Advised excess for personal claim was £300, it was actually £50...seemed a little misleading. If cyclical one could assume that was not an accident that they provided that misleading info to put me off making the claim - but perhaps it was a genuine accident by an ill informed employee?”
“Absolutiy disgusted. After being with the ccop since 1985 either with my own policy or a named driver on my husband's policy. I have never had a driving conviction. One small claim in 35 years I rang yesterday for a new quote and was refused absolutely disgusting. Glad to take my business elsewhere. Marlene Fox”
“THEY DID EVERY THING THEY SHOULD BUT ARE VERY SLOW INFORMING YOU WHAT WAS HAPPENING YOU HAVE GOT TO KEEP PHONING THEM FOR PROGRESS REPORTS THEY WERE QUICK IN PAYING OUT FOR CAR BEING WROTE 0FF AND DEDUCTING MY EXCESSES AFTER 6 MONTHS I AM STILL WAITING TO GET IT BACK THEY ARE ALWAYS POLITE AND HELPFULL”
“Awful not only did they fail to take my insurance money from my bank account for whatever reason they blamed me said I must have been stopping the direct debits?? Why on earth would I do that when I’d just got a new car and needed the insurance as I’m not one to break the law and drive round and be a bloody fool, I’m a grown woman and know right from wrong... tried to sort it to no avail then in the last phone conversation they said they hadn’t taken my money again from my bank so I’d been driving around without insurance only to try and convince me they would of paid out if I had a prang??? Can’t see that some how. Then asked for some money to clear my arrears which wasn’t my fault of which I changed my insurance over to a new company and have had no trouble at all”