“"So expensive compared to other insurance company\u2019s changed from a 2lt to a1.6 it went up by a extra \u00a3300 won\u2019t be getting my insurance from them at anytime "”
“"This policy was fine until my partner was involved in an accident , June 21 . Our vehicle was repaired promptly and the \u00a3250 excess paid on recovery , written statements were made many times , complete with an independent witness statement . Only to find that I was being held responsible , even though according to claims handlers , I was not at fault . This occurred when Markerstudy Ins. services became involved with responsibility being altered from 50 \/ 50 , then 70 \/ 30 , both of which were refused and further statements being made to that company . It Is now Feb 22 and we still await further information and return of our \u00a3250 . "”
“Filled out Go Compare questionnaire for my requirements and details of my property and received three or four quote on line. Selected co-op policy quote. Website required me to re-fill out my property details in similar manner to go compare previous survey. Co op policy quote then went up by about £60 although details had not changed. Will probably not use this system again.”
“the legal side is very poor I was involved in a car accedent in nov its still not settled 8mths later and I have been past from person to person this is poor”
“the problem is the charges if you make any changes or if you miss a payment even if you pay within a few days they charge you £20 it has cost me a thrid more just because of charges which i think is daylight robbery never used to have charges like these and you do most of the work yourself online”
“These people without warning some 3 months later took £95 on my credit card
They said I had not declared some info so had the right to take this money.
Had 3 very heated arguments with them as they failed to provide proof that they had written to me about it.
To this day have NEVER provided that proof.”
“Been with coop a long time fed up with them because can’t pay a. Bigger deposit so instalment are less and I have over 20 years no claims and insurance goes up instead of down and I am over 50 years old and they don’t send you your documents unless u pay for them and I have a clean license with no points very disappointed”
“Useless, left me stranded in wales after car accident. Given totally wrong information when accident reported, had to phone several times and still got no assistance, kept using excuse IT WAS A BANK HOLIDAY. Total incompetence in dealing with this issue.”
“When I had a dash cam fitted to my car I notified the insurance, the result was they wanted to cancel my policy, why I said surely this is a benefit. After a pause they checked and said unless it is removed the policy will be cancelled. I removed the camera to keep the policy going until I renew. I dont”
“I had a policy with them told no lies.then they called me and said that my son had claimed on my policy 4 years ago they asked me had I have ever claimed I said no 30 years clean they put my policy up 25 percent because they said my son claimed on my policy”
