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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"My policy was set to auto renew (I don't recall requesting this but its possible) renewal quote was not sent by I requested it in time to stop the renewal. It was 100% more than the previous year (no claims made and same terms)\r\n\r\nSo I would have had my premium increased from \u00a3330 to \u00a3657. No explanation given and extremely rude customer service. "”

(Car Insurance) - Posted 10 months ago

Read The Co-operative Insurance Reviews

Hi Brian, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah.

Posted 10 months ago

“"My DD failed on 4th September I called next day spoke to a lady who said she would get them to call me back. That didn\u2019t happen. I then got a email to say payment would be taken on 20\/09\/2022 I had enough funds in my account but the payment wasn\u2019t taken. No call back since no email all I wanted to do was pay my insurance talk to someone clear it up. Nothing! Extremely disappointing.\r\nMr Stephen Byrne "”

(Car Insurance) - Posted 1 year ago

“"It took over 6 months to settle a claim and they payed out a lot less they are useless and I never insurance a car or anything else with the coop just like there shop there rod you "”

(Car Insurance) - Posted 2 years ago

“I wanted to know where I had my car insured I made 3-4 calls and still I can’t find my insurance”

(Car Insurance) - Posted 2 years ago

“car insrance mush cheaper else were will not think of useing co op in the future”

(Car Insurance) - Posted 3 years ago

“Tried to get temporary cover so a friend could take car to garage for recall query and back again. Blanket no without any details being taken. We have had insurance with them for many years and no claims. It seemed a reasonable requests as I can’t drive at the moment.”

Posted 3 years ago

“Wouldn't use them again”

(Car Insurance) - Posted 3 years ago

“Wouldn't use them again”

(Car Insurance) - Posted 3 years ago

“We have been with the co op for roughly 5/6 years,just after Christmas I had an accident which I accepted was my fault,we received a letter today saying they will no longer let us insure our car with them,we are disgusted by this & wondering if it's ethical.Never had an accident before.I wouldn't recommend the co op.”

Posted 4 years ago

“Terrible Customer Service. The only reason I am giving them 2 stars instead of 1 is because of the price but it is true what they say. you get what you pay for!!!!!!!!!!!!!!!!!!!!!!!! Stay away”

Posted 4 years ago

“Online chat was courteous but not particularly helpful. Received renewal notice for combined house and contents insurance, increased by 29 percent. No claims have been made over the years, they appear to treat new customers better with good rates and offers of £50 vouchers. The link to explain why premiums may have increased does not work. As a former Coop employee, pensioner and member I would have expected to be treated better. Is the insurance side of the business going the way of the Bank.”

Posted 5 years ago

“Regret to have left Aviva!! Bad luck swap on 01/07 and making a claming for a broken window 3 weeks later. No internet access, need to contact them on call, after 5 minutes still waiting on the welcome board. They are working with VPS for windows so a 3rd company. 1 week & 1/2 day to book just for a mesurement + 10 days & 1/2 day for a repair knowing they asking you to pay they excess over the phone without giving the quote for the work. Is this normal process?”

Posted 5 years ago

“Very difficult to deal with I was transfered from one department to another and different companies, no support or responsibility taken by coop for helping me, just added to an already stressful situation”

(Car Insurance) - Posted 5 years ago

“On 2nd March 2018, we had a burst pipe in the attic and submitted a claim by phone with the Coop. The service received was friendly and helpful; unfortunately, from then on, matters went downhill. The company used by the Coop to validate the claim is Invisio - they took a week to come and assess the damage. On the 14th March, we had a letter from Invisio, advising of the amount of the cash settlement and that they would arrange for their own contractors to come and install dehumidifiers. We telephoned and set an email saying that we would accept the cash settlement and be pleased to receive the dehumidifiers. 10 days on and now over 3 weeks after the damage was caused, we've heard nothing more from Invisio - no acknowledgement of our email. Has the settlement been paid ? We don't know - we'll wait for the bank statement to arrive to find out. Of the dehumidifiers, there is no sign - the point about using dehumidifiers is that they should be installed as soon as possible - waiting over three weeks is unacceptable. Whilst the Coop themselves have some notion of providing decent customer service, the same cannot be said of the people that they use to validate the claim - Invisio.”

Posted 6 years ago

“I have been insured by Coop Motor Insurance for many years. But this year I got fed up with the renewal price always being far higher than I could find elsewhere, even with Coop itself if I got a new online quote. It demonstrates no loyalty to me as a longstanding customer who has never once made a claim on my policy. Also the Coop website isn't great. In the end I've gone elsewhere to AXA who offer a better price and a very good website to buy the insurance from.”

Posted 6 years ago

“After paying a full year up front for my Insurance they reviewed it after 3 months and gave me 7 days notice and canceled my insurance when I questioned it someone had put a minor accident in twice which meant they could no longer insure me, obviously the fact that they were the same dates and year etc they didn't use their common sense to check first !!! This was extremely stressful as my car is registered disabled for my mother .”

(Car Insurance) - Posted 6 years ago

“Customer service poor and operator inexperienced and seemed rude”

Posted 6 years ago

“Was very competitive initially. Changed car mid term, Co-op could not insure new car on the same policy so needed to cancel policy and set up a new one. Quote on new car on new policy was very expensive but had to accept as cancellation charge on original policy was over £100. It felt harsh that the cancellation charge was so much when it was effectively Co-op cancelling the policy.”

Posted 7 years ago

“I have been disgusted with the service. I was hit by an uninsured driver and co op have done nothing but leave me high and dry! I have made several complaints about all the delays in the process and still now 7 month on nothing has been resolved”

(Car Insurance) - Posted 8 years ago

“Sell you insurance and at times of trouble won't even come to the phone, hiding behind underwriters who in turn look for a get out clause. The Cooperative? Uncaring to say the least. Beware!!!”

Posted 8 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews