81 Years and counting.
Online chat was courteous but not particularly helpful. Received renewal notice for combined house and contents insurance, increased by 29 percent. No claims have been made over the years, they appear to treat new customers better with good rates and offers of £50 vouchers. The link to explain why premiums may have increased does not work. As a former Coop employee, pensioner and member I would have expected to be treated better. Is the insurance side of the business going the way of the Bank.
1 year ago

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Alice, Customer Support

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