An absolute disgrace! I've had my car insurance policy with them for 9 years. Each year they increase my policy and then I have to speak to their retention team. I received my last renewal from Co-operative surprise, surprise it's gone up again, Double the price of other highly repritable insurers. I have now been advised they no longer have a retention team but a loyalty team of a few members of staff who also deal with quotes and service. I was spoken to in a poor manner and tone and sent from one department to another. The Executive Customer Service team member I was in contact with didn't seem to care less if I stayed with them or not and I was able to get a cover £198 cheaper than Co-operative was offering me and I received Protected No Claims, A U.K. Breakdown service including getting me home and a Guarenteed courtesy car, none of which Co-op included in their quote! My complaint is now being investigated by the ombudsman Service. Loyalty means nothing to Co-operative insurance!