Having been insured with the Co-operative car insurance for many years, (always checking each year their premiums are competitive) I unfortunately had to make my first claim recently after discovering I had been hit by a road digger, whilst passing some road works. I only discovered the damage the following morning and as it was too late to go back to the works I had to accept it was impossible to claim off them. I contacted the Co-op and they couldn't have been more helpful. After giving them all the details, over the phone, they arranged for my car to go to a garage of their choice where my car was repaired perfectly. I was dreading receiving a large increase to my new yearly premium, but on receiving it this morning, found, thankfully, this was not the case. (I include no claims protection with my policy). An excellent and most proficient insurance company to deal with. Highly recommended for their excellent customer care.