My Son insured with co op but he was involved in a accident tues 11/3/16, when he got in touch with them,they were trying to make out he was at fault on the phone without listening to what really happened,then 3 days later the car is still at the side of the road where the accident happened just cause its near our home,this is causing hazards for other road users,he was promised a courtesy car but still no signs of that. they will gladly take your money, but they do not care about there customers or take other peoples safety into consideration, any good company would have had car removed next day got it to vehicle examiners. i also think they want him to lose his no claims then they can bump up his premiums he has 4 years ncb. i will be watching and checking everything they do just to make sure they do things right, may even get independent advise. NOT IMPRESSED AT ALL