Whilst I had no problems with the company per se, I was woefully let down by them and the company of solicitors they use called Plexus law. The CIS had been with me all the way and the head of the team had expressed confidence in my case but when it came to their legal representatives they just wanted to settle without a fight which is exactly what they did against my wishes and with no chance of me taking it further. I personally will not be using them again as now I have a financial penalty against me for their incompetence. An insurance company is there to represent you when you are not at fault not represent themselves to save a few pounds by not fighting a false claim. Best advice? pay a little more elsewhere to get the insurance you deserve