Please do not use this insurance company ! On 18/06/16 I came home in the early hours of the morning to a burst water pipe upstairs in my bathroom causing water to pour through the ceiling and into the kitchen damaging the ceiling and water boiler directly below. I called co op insurance the following morning telling them I have no water into the house and the boiler has severe water damage. 11 days later and I am still waiting for a visit despite numerous phone calls and being told they are too busy. We were given the name of Ross McMillan at the loss adjusters and 4 phone calls later we have still not managed to speak with him as he was continually "on another call". So 11 days later I have paid to have the leak fixed. We still have no hot water and I have been told to expect a call tomorrow! We are not holding our breath. I will be cancelling the policy for building and contents insurance as soon as possible and advising all friends and family never use this company.