CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE I'm still too weak from our house fire and being homeless for so long to fully explain the terrible way Co op treated us, so I will just leave some facts: After a non fault house fire Coop - All admitted they have little to no knowledge of disability, so we were failed beyond comprehension - They moved us between 13 Travelodges (different areas) in 3.5 mths because they refused to book accessible rooms in advance - They completely ignored all medical evidence on both myself (power chair user, and son's health) leaving us at extreme risk throughout. The fear we felt was extreme. - We were left on the pavement with no where to go - They left me without vital medical equipment for 7 months which has impacted my health permanently. The pain I am in now daily as a result of this brings me to tears as it is unmanageable. - We begged them for help as my father was dying and we were caring for him, and like every other area, they failed and provided what was needed AFTER he passed. -We received a payout that still missed off lots of our items and still was incomplete in monetary value. Daily we still realise things just 'disappeared.' - We had to do all the work instead of the loss adjusters - making documents 100's of pages to make it idiot proof - and still, they completely screwed it up. They passed us to lots of loss adjusters who asked the same questions over and over rather than just read the information they had, irrespective of how exhausting and upsetting this was to us. - The ignorance around disability from this company is a DISGRACE... Throughout I explained what I needed, what their actions were doing to me and my input was ignored. Mistakes were made almost daily, and we were left trying to sort them out, only for the same mistakes to happen a few days later. I was grilled over and over to prove whether I bought equipment myself (even when I proved 20 page documents that I did, I was still grilled further). It was soul destroying. - I am a power chair user and was put into rooms with no adaptations meaning I couldn't even go to the toilet - yet it was inferred I should have been grateful they helped at all. - If we sat back and waited for them to 'act' we'd probably still be sat on a pavement now, and our claim no further on. We literally had to do everything. It was a full time job from 6 am -11 pm. - My sons health needs were completely ignored (as were all my medical reports submitted also) showing his health was also rapidly declining. - Coop offered us £2K for the errors made throughout. I cried when they offered this... it was an insult. They told me we could have it just as a gesture of goodwill and then advised us to go to the Ombudsmen. NO MONEY WAS EVER PAID OUT BY CO OP. We knew recovering from this would take years. Co op seemed to have no real grasp of the real harm they had caused to a family with disabilities. My teenage son could not cope with how little they valued us and belittled what they'd done to us. Just under 2 months later he went on to suffer a stroke. He hasn't slept properly since the fire and days before he was particularly upset and couldn't understand why we, as a completely innocent family, were treated in such a way, and with such a lack of compassion throughout, when we didn't even cause the fire. Yet we'd lost our home and everything in it. It was confirmed that his bleed on his brain was due to the immense stress he was under due to the poor management of the fire and what we were put through. As stated, Coop did not even acknowledge the psychiatric reports that were sent to them warning them about the risks that this situation could do to him and the stress it would cause him. I am covering 10% of the failings Co op did. I can't begin to express the trauma my family and I have and are still going through and we don't even know how to begin rebuilding our lives. The local council were who helped us and rehoused us in the end although we had to relocate and now face huge commuting costs. We lived for months with donated beds from a church and newspapers up at the windows as we had nothing to our names anymore. Co op knew and despite us begging to help, sending photo's showing them the conditions we were living in, especially due to our medical needs, they continued to leave us struggling. When our whole lives were completely destroyed through no fault of our own, Co op destroyed them further. If I'd been listened to from the start as an EQUAL human being, so much of this could have been avoided.