Terrible company! Was a customer for nearly ten years, someone drove into the back of me and they couldn't have been less helpful. Cancelled my appointment to see their Dr with no explanation, when I did get to see someone it was 6 months after the accident. The "Dr" they sent to me is probably the worst Dr in the UK, obviously didn't know what my disease was or how it could be affected by an accident. Complete lack of communication from the company, never answered quiries, dropped my claim because I failed to respond to one of their arbitrarily short deadlines to respond to them - would be nice if that timeframe worked both ways. Awful, awful company - shouldn't be allowed to sell insurance.