I was in a non fault accident and it took over a year for them to sort everything meaning when it come to my renewal because it hadn’t been determined as non fault yet I lost my years no claims until it was resolved making my premium higher. The engineers who fitted the black box broke my glove box which now is costing me to have repaired as I haven’t been able to get hold of anyone for 2 weeks now with the automated message telling me to call back later every time I’ve tried. I’m also paying more than double each month when another company is cheaper without a black box.