I would be giving you -10000 stars if I could. Company is absolutely awful. Staff talk down to you. Don't even review the notes on your account properly and miss advise you loads. I had an accident on 04/08. The third party had crossed into my line on the roundabout and hit the back drivers side of my door. I have a witness and cctv evidence against them. The roundabout is complicated and when they reviewed the cctv they said it was 50/50 claim. When advised the guy on the phone that he was a three lane roundabout for about 45 minutes he actually rang me back and said I was not at fault and they were presuming it as a none fault claim. Because the third party could not see the cctv via email they requested for it to be sent in via USB or disk. I had to send this to my insurance to then send to him. Someone from the company rang me the day after me paying my access fees (I had to pay them or I could gone without a car for three months) and advised that they had received cctv evidence to prove that I was liable for the crash. Rang back the day later for them to then tell me that they haven't received any third party cctv and it was the cctv I sent via USB!! Fuming isn't the word! The guy didn't even read the notes in my account or nothing. They haven't even contacted the third party insurance. Will not be renewing my insurance with this joke of a company next year.