The Co-operative Young Driver Reviews

Name: The Co-operative Young Driver
Rating: 1.67

1.7 Rating 132 Reviews

15 %

of reviewers recommend The Co-operative Young Driver

Company Reviews

Questions

Metrics

1.7

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with co op Insurance has been nothing short of a nightmare. From the onset of my insurance contract, the black box provided malfunctioned, and despite months of complaints and battles, I was left without a working replacement for six months. The level of customer service I received was utterly disgusting, and it was clear that competency was non-existent within the company. Throughout my ordeal, none of my complaints were adequately addressed. Instead, I was met with dismissive responses such as being told to simply place the malfunctioning black box on my passenger seat or to consider switching to another insurance company altogether. Even when contacted by customer relations, I was rushed off the phone without any resolution to my concerns. To add insult to injury, I was lied to multiple times, including receiving incorrect information in my customer complaint letter. Promises were made regarding the functionality of the black box, only to find out the next day that it was indeed broken and required reinstalling. Despite paying a hefty £4000 for my insurance, I was told my complaint was being closed as they fronted the cost for multiple replacement cradles and black boxes due to continuous malfunctions, even though NONE of these were my fault. By not providing me a working black box they were violating the terms and conditions of their own contract and policy and therefore making me do so. This level of negligence is unacceptable, especially considering that the faults were not of my own making. In conclusion, my entire experience with co op young drivers Insurance has been nothing short of a scam. Young drivers, in particular, should steer clear of this company to avoid being taken advantage of. Gillian Fullalove, the employee handling my complaints, has demonstrated gross incompetence throughout, leaving me utterly disgusted with the company's practices.”

Helpful Report

Posted 8 months ago

“Daylight robbery Son changed occupation from farm labourer to apprentice plumber and they wanted an extra £500 , bearing in mind this is for a 1ltr car with black box fitted..£5.80 per hour and having to pay £3300 per year for insurance, 17 year old, it’s just not right! It’s no wonder kids drive round without insurance”

Helpful Report

Posted 1 year ago

“"had to replace the blackbox as it wouldn\u2019t charge and is powered by solar energy which in the winter period isn\u2019t exactly useful!\r\nwould highly try to avoid this as there are much better options \r\nonly advantage is that it came in way below any other competitors "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Absolutely shocking experience with this company! Paid £3500 for car insurance for the year, black box was broke half the time they had to send me 4 new cradles out in the space of 6 months. Then decided to cancel my insurance for speeding doing 33 in a 30, 74 in a 70 a further so. Now having to look for another insurance. Stay far away from this company !”

Helpful Report

Posted 1 year ago

“Had a black box installed for many years worked perfectly fine . At renewal, without informing me of change to device , a Theo in car on your windscreen was sent . We are onto 3 rd device absolutely and totally rubbish . Needs charging all the time , if the car isn’t driven over a day it looses its charge , doesn’t record journey totally and utterly rubbish”

Helpful Report

Posted 1 year ago

“Another faulty product I have had to send back and still no technician being sent out to put it right”

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Posted 2 years ago

“I cannot begin express my anger with this shambolic company. Black box data is always wrong, you never receive a discount now my son is at uni and the car won’t be driven apparently this is not in line with policy and so they have threatened to cancel. They haven’t chased up a non fault claim with only 6 weeks to go until we can claim a 1 year NCD we’ve had to cancel and move to different insurers. DO NOT waste your time or money with this company. Go somewhere else”

Helpful Report

Posted 2 years ago

“Rang 9 times as Theo box wouldn’t work. Then they cancelled saying we breached contract but they wouldn’t give a new box. Only partial refund and cancelled 7:15am so son couldn’t get home”

Helpful Report

Posted 2 years ago

“This company is actually rubbish. I had a change of vehicle so I had to change my smart box (Theo) I paid £75 charge for this along with the insurance difference. This meant I was suppose to get a new box but they sent me a plastic cradle piece of the box expecting me to re fit the old one bearing in mind I paid the full £75 for a NEW box. It was stressful changing the box but I still fit it into a new cradle it didn’t work I called them twice all I was told was to charge it take it out put it back etc…. But nothing worked. I had to keep telling them I paid for a new box so I can get one. We got there in the end after stressing me out so much. As well as, receiving countless emails about my policy requires me to do this within 14 days. However, none of this was my fault. Rubbish customer service - the day I switched my insurance from old vehicle to new the guy told me you can throw the box away because I paid for a new one to be sent. Then I get the parcel telling me to fit the old cradle in. Then the next guy tells me for a new box I have to pay £100 or £75, I had to keep telling him I’ve paid just check and send me a new one. Too much hassle just avoid this insurance please I know I will 100% once this runs out.”

Helpful Report

Posted 2 years ago

“Shambles, stay away!! I had an insurance policy with these, I was unable to log in on my app to which they responded a recovery password would be emailed to me which I never received. They then cancelled my policy as I didn’t log in. I called up and they admitted on the phone and on emails I didn’t receive any recovery? But there’s nothing they can do about it. Stay away”

Helpful Report

Posted 2 years ago

“Absolute sh*t company. Cancelled my insurance for no reason at all! Had renewed and they’d cancelled my direct debit because I apparently was paying in full! When this last year I had always paid on time via direct debit. So now I owe them for a Theo they sent out for me when I can’t even use now!”

Helpful Report

Posted 2 years ago

“I was with co-op for nearly two years and then here is the reasons why I cancelled: Engineer installs the black box and straight after my radio stops working. Called co-op and they said the engineer has denied he’s caused any faults but they say they will send someone out. In the end I fixed it myself and cancelled. Though I didn’t have the original code for the radio so had to pay Ford for it. At the age of 25 I was paying £160 per month on an old 2006 KA. Not once despite having a high score did I receive a discount. After one year the discount drops to £110 pound. Still expensive. Then my black box suddenly stops working, after a few weeks co-op call me to ask if I have been driving which I confirmed. Because the box hadn’t been receiving any data my score was relatively low. I rang co-op to say can it be taken in to consideration that my box is faulty (confirmed by their engineering partner) and they said no. So I was now at the risk of being charged more money. They are rude on the phone. They charge £50 pound for any type of change on the insurance. Please don’t waste your money or time with this company.”

Helpful Report

Posted 2 years ago

“Scum of an insurance, black box scores are false and put them down when you are due a discount and when i cancelled they still proceeded to take payments of me, DO NOT GO NEAR THEM”

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Posted 2 years ago

“The worst insurance ever. Please stay away. The black box data is completely false, which ensures they do not give you any discount. Stay well away from this insurance company.”

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Posted 3 years ago

“Put my insurance up by over £400 a month to over £3000 because my score went down a few points. Overall decent insurance however take advantage of young people!”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Totally fake scores on this black box. However perfectly your drive you will get a poor score, especially the nearer you get to the review date. It's set up to make your driving score poor and take more money from you. Will not renew this policy. You get a score for each day that you drive, so I have tested it by driving 2 meters in a straight line on a single day to see what score it gives. My mileometer went up to 1mph. Unbelievably I got 50 for cornering (my steering wheel did not move), 50 for acceleration and braking (I accelerated to 1mph if you can even call that acceleration and didn't even brake, I was so slow I rolled to a stop). How are these scores possible? I am disgusted by the scoring on this box, it's a farce.”

Helpful Report

Posted 3 years ago

“Robbing company avoid at all costs. The box makes up random numbers to prevent you from getting a getting discount. For example, I have had green scores for a week and my overall score didn’t increase…. I got 1 amber score and the overall score decreased! Which resulted in me having to pay £190.95!!! Absolute con, robbing young people. Please please take my advice and avoid this insurance company.”

Helpful Report

Posted 3 years ago

“Don’t not take out a co op young drivers policy, terrible customer service they will rob you blind charge me a extra £100 for my last months payment avoid at all costs”

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Posted 3 years ago

“Honestly stay away not being funny the dash board is up and down like a brasses knickers 100% just some bollox numbers they make up to stop you from getting that discount honestly just pay the extra couple hundred and go with the next cheapest one”

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Posted 3 years ago

“AWFUL so so bad. They said they attempted to take money out when my bank can confirm nothing was requested or attempted. no contact when they have all my information. now have a cancellation on my first year of driving. customer support is terrible. felt like they were reading out of a textbook. Disgusted.”

Helpful Report

Posted 3 years ago

The Co-operative Young Driver is rated 1.7 based on 132 reviews