I took out a policy with co op back in June and unfortunately my car was written off, co op were great up until the point that they paid out. However, I am disgusted at their customer service. I asked them to listen to some transcripts after they lied and miss-sold to me only for them to come back and tell me that the transcripts were in their favour even though I made two separate calls which they clearly stated I was entitled to reimbursement. Co op didn’t leave notes on my account either, which means that all I am met with is rudeness. They left false information on my account which almost led to my policy being cancelled. I am now out of pocket by almost £1000 thanks to co op! Steer clear of this company.