I downloaded my documents but was not told that I downloaded the incorrect document before 2 weeks later, when it was already too late. In addition to this, the installation of the smartbox got canceled right before the date. As a result of this my insurance was cancelled! I went on a competition for 6 weeks so he could not install the smartbox in that time. Even though I called them to explain the situation they canceled my insurance because the smartbox had not been fitted. Now I am struggling to find another company as I have it on my record that my insurance has been canceled.