Insured my daughter in August 2019 , she’s always had a driving score of 81 which is excellent and after 3 month we were rewarded with money back off our premium which we had paid in full, recently her driving score fell 3 points to 78 which is in the dashboard still very good, however after the next 3 month review the co op took £91 back out of our account as her score had fell slightly, the fact they can take this amount of money with only a very small change in score and still been classed as very good on the dashboard is quite distressing, my point being her driving is still very good and yet we are still being penalised, there was also very poor communication as on the dashboard inbox there were no messages or any flags to say there was new correspondence , overall very disappointed, we will not be using the co op young drivers insurance again, also we are going to look into this matter further by contacting a financial ombudsman