Ordered padded lambs wool jacket. I did order a couple of sizes bigger than I normally take but even that was tight. I complained to the company about the lack of padding and they suggested I wear a jumper underneath. They said I could return but it would be at my cost . They have offered a 25% discount off my next order. That will not get used. At the bottom of the email they have put Christmas is coming don't affect your mood because of this. I waited for over a month for this delivery. It wasn't delivered until 30th Dec so Christmas had been and gone. What a waste please please please don't use this company. If they don't have any sales hopefully they will go out of business.