We were victims of fraud and the customer care office didn't do a damn thing. The guy that stole from us ordered something for $296 in Georgia, USA and we live in California. We told them this and showed screen shots of the money getting taken out of our account, utility bills showing we were residents of California not Georgia, and we sent them the order confirmation with the thief's delivery address on it. Still they processed the order and refused to refund us! WORST COMPANY EVER!