I bought a what looked like a beautiful Yellow & White Diamond ring..in the sale paid for it out right...ring arrived with a very obvious flaw how a quality control person/manager could allow the ring to be sent to a customer is beyond me ..a White diamond in the halo part of the design had dropped which made it look grey and dark I returned it for a exchange..the same day I received it...after receiving a email to say they had ring ..I phoned to for a update which one of their supposedly happy to help advisors said I needed to phone to reserve a ring for exchange no where was this written or advised but they did have one in stock ..after not hearing from them..I phoned for a further update and was told by a sullen Ben we have ordered a refund for you as all the rings in their inventory had exactly the same fault as mine had...if this company does any kind of checking the stock how on earth could this happen...I was not happy at all he had the cheek to ask me what I wanted to do as if just refunding someone without any explanations or notice was my problem ...totally disgusting needless to say they still have NOT sent my refund 30 days later and this soo happy advisor NOT...told me check the small print we have upto 30 days to give you your money back ..so I have no ring and they are gaining interest or have the use of my money in the meantime..Please don't put yourself through the frustration of seeing a beautiful item on screen and getting a shoddy piece that they themselves say all were flawed. I worked in the jewellery trade for many years this company has gone down hill massively they have no customer service at all..disgrace ..Avoid Avoid Avoid