Moved to the US from the UK as a young 20 something girl who has never travelled all this way on my own before - desperately needed a phone to be able to call home, call for services out here, and just generally have a working mobile phone that can use should I be in an emergency or in any other need. Two weeks later - yes, two whole weeks - I receive my sim card. So I go online to be able to chat and activate it - well, guess what! Their online chat function does not work. Okay, so ill try put the sim card in and see if I can phone GenMobile to activate it - guess again! I can't make any calls so i cannot activate it! Waiting currently to hear back from the email support team to see if it can be activated there but very disappointed. Shame on you GenMobile for marketing yourself as a provider that cares about its customers, especially those who have travelled from other countries to the US, and letting them down like this. Will never, ever, purchase again from here and will be warning friends who wish to travel to the US.