Gen Mobile Reviews

4.43 Rating 194 Reviews
89 %
of reviewers recommend Gen Mobile
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat
Read Gen Mobile Reviews

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on two of America's largest 5G GSM and CDMA networks. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,

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Anonymous
Anonymous  // 01/01/2019
Really good costumer service ! The only main issue I had with this line is that group texts stopped working when I ran out of data, even if I was connected to a wifi. Customer service wasn't able to help me with that.
Everything else is great.
Greatest deal I've found so far for international calls.
Posted 1 month ago
Hi Kelly, Thank you for your feedback. With regard to your issue with group messages not working on WiFi, please try the following steps to receive group SMS messages when you are out of data:
1. Make sure iMessage is turned off in your Messages setting. Send as SMS, MMS Messaging, and Group Messaging should be turned on.
2. You may need to delete the thread and start a new one in order for the other iphone and android devices to recognize that it needs to send you an SMS.
3. Here is an article which explains the difference between Group iMessage, Group MMS and Group SMS. You need data in order to receive Group iMessages and MMS. https://support.apple.com/en-us/HT202724
I hope this helps. You can also purchase additional data on our Gen Care app or online https://www.genmobile.com/pages/easypay. Sincerely, The Gen Mobile Care Team
Posted 2 weeks ago
so far Gen Mobile has a Cheap plan
Posted 1 month ago
Great service. No issues. Very competitive pricing. Very satisfied customer
Posted 1 month ago
I bought it for my 94nyears old mom. She likes it
Posted 1 month ago
Very good service and customer support
Posted 1 month ago
very good service
Posted 1 month ago
Very good fluency
Posted 1 month ago
Customer service reps always friendly and helpful.
Posted 1 month ago
Muy bueno El servicio
Posted 1 month ago
Good plan for low data needs. I like the ability to purchase economical international dialing credit.
Posted 1 month ago
Gen mobile worked well as a low cost provider. There were a few small connection issues at the beginning but were worked out quickly.
Posted 1 month ago
excellent customer service, support, responsive excellent customer service, support, responsive
Posted 1 month ago
1. The Gen Care App does not allow you to change accounts if your number changes.
2. The renewal options on the webpage (shopify) are not visible and no search function is available.
3. The ability to re-order from a previous order is not available either. This forces a person to speak to a representative every time a renewal is need.
Posted 1 month ago
Gen Mobile service is OK.
Posted 1 month ago
Stable and fast
Posted 1 month ago
good service reasonable price
Posted 2 months ago
Very reliable
Posted 2 months ago
Just there is a desire for better service, there are places ib the Tampa Bay area that are weak. Other than that I am well pleased!
Posted 2 months ago
Hi Steven, Thank you for your feedback! Sorry to hear that some places in Tampa Bay are weaker. We wanted to let you know that Gen Mobile also offers the T-Mobile network. If you are interested in trying it out to see if this fixes your spotty coverage issue, please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team
Posted 1 month ago
Reasonable customer service when I use the chat, some better than others. Same with telephone calls. Good value. Service dropped 1 time and was back to normal next day. Good international connections.
Posted 2 months ago
I appreciate the low plan options. Would give it 5 stars if Gen mobile worked with phones bought outside the US, and if totals (when renewing plans) would show the tax being charged. It’s misleading to not see this until you look at your credit card statement.
Posted 2 months ago
Gen Mobile is rated 4.43 based on 194 reviews