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Gen Mobile Reviews

3.1 Rating 376 Reviews

52 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 376 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah I will never get a so called free phone again you guys have taken my information an gave me a phone that don't work I can't make calls because I have no data like wtf is that about like this is crazy”

Posted 2 weeks ago

To apply for free Gen Mobile Lifeline phone service and see if you are eligible for a free phone, information needs to be collected and verified to confirm eligibility. If you have a phone and need help with your service, please visit https://www.genmobile.com/pages/contact-us to find options to call or chat with our customer care team.

Posted 1 week ago

“I called the attorney general office here in Indiana. They said they have had many complaints against gen mobile an r prepared to file law suite against the company for false advertising”

Posted 2 weeks ago

John, if you need help with an escalated issue please email genmobilecare@dish.com. We will have a manager from our corporate office review and reach out to you to help get the issue resolved.

Posted 2 weeks ago

“I'm sorry but this is a Stupid ass company like wtf come on now”

Posted 3 weeks ago

“They give junky phones to you and you have to factory reset every week and the data don't work like it's supposed too this is a bad company to get a government phone thru and when you get a replacement phone they don't sent you one out they want you to send the phone back so your without a phone for weeks that makes it very inconvenient and it the only company that does that I recommend assurance wireless for service if you are searching and looking at reviews first”

Posted 3 weeks ago

Gen Mobile provides phone service through the Lifeline program. Unfortunately, the Affordable Connectivity Program is no longer funded. Customers eligible for free service may receive a free Android smartphone. If a phone is defective, we will work to replace the phone based on our replacement policy.

Posted 3 weeks ago

“My Gen Mobile phone number was 5136685081 but at this present this phone has been not activate by Gen Mobile company or customer service of Gen mobile phone company. I called many times to Gen Mobile phone customer service but due to my deafness problems and English Language problem I didn’t get success to speak with the customer service of Gen Mobile phone company. Mr Keshav Acherya was a main provider who provided me to get this Gen mobile freely as per my updated application and documentations. Now I have problems that I have hearing problems and I don’t have perfect English language also. But I like to get back my free phone services from the Gen Mobile phone company.”

Posted 1 month ago

We can help with your service. If you are having trouble speaking with us, visit https://www.genmobile.com/pages/contact-us to find an option to chat with our customer care team.

Posted 1 month ago

“They helped us out quick and made us feel sure about all of out questions. If you are looking for great quality customer service and phone come here for your new device!! Thank you Adam for all your help ! Very satisfied, happy customer”

Posted 1 month ago

Genesis, thanks for the positive review. Happy to hear you had a great experience!

Posted 1 month ago

“They are a very bad company. I called them to cancel my phone line because my phone was stolen. They told me that the line would be canceled within 24 hours. 36 hours later and the phone is not canceled. Someone is using the phone that is in my name with my personal information and the phone line still is not canceled”

Posted 1 month ago

For security, we need to verify information to cancel an account. If you have submitted the request, contact our customer care team to check the status of your account. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 1 month ago

“I paid 80 dollars for a phone the representative said was free. She also stated it was the latest version, she lied it was two versions behind. It just updated to Android 12 today. I want my hard earned money back. If I knew that it was actually a generic phone I would've NEVER gave my personal information out. This company is a scam. The phones are no real, They don't have the latest technology, and they lie about being free phones.”

Posted 2 months ago

Gen Mobile offers phone service through the Affordable Connectivity Program(ACP), the Lifeline Program and prepaid service. Customers who qualify for ACP may be eligible to receive a free smartphone. Customers also have the option to purchase an upgraded device when they sign up. Available upgrade and free devices vary and customers are not obligated to purchase an upgrade to sign up. For help with a device you purchased, please call or chat with our customer care team. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 2 months ago

“One page is not working”

Posted 2 months ago

Sorry for the inconvenience. You can try refreshing or turning the device on and off and trying again as general troubleshooting. If you continue to have an issue with the page, call or chat with our customer care team to get further assistance. You can find options to call or chat at https://www.genmobile.com/pages/contact-us

Posted 2 months ago

“They told me I get paid $22 today to switch my plan to prepaid so I'm thinking okay I can get more data today but then I was told that my plan won't be effective until June 2nd so you want me to give you my money and wait a whole month to use my phone where they do that Jen mobile this phone company is a scam all they want is your money the customer service is terrible and someone should sue them no wonder the government took the ACP away from them please boycott this company and stop selling these cheap ass phones and low income neighborhoods”

Posted 2 months ago

Gen Mobile is currently providing customers free service through the Affordable Connectivity Program. Unfortunately, due to ACP funding being cut, customers will not receive free ACP service after the May billing cycle. So customers do not have their service disconnected, we can have customers make a payment before the service ends. If you need help with your account or service, please contact our customer support team by dialing 611 from your Gen Mobile phone.

Posted 2 months ago

“Fone PayED bYE Gov3rRnmENt YaAAAaAaAY!!!!”

Posted 2 months ago

“Gen Mobile refused to put my Lifeline benefit on the phone I got from them through the ACP program which is coming to a close June 1st 2024.”

Posted 2 months ago

Currently Gen Mobile offers Lifeline service in 26 states. If you have ACP service, you can apply to opt-in to our Lifeline service and transfer your benefit to Gen Mobile. Visit acp.genmobile.com/Lifeline to see if you are eligible to enroll.

Posted 2 months ago

“This company states they provide free internet service. I do not have internet on my phone. I paid the activation fee and I qualified. Spoke to a supervisor and she wasn't very helpful. Someone needs to report them fir false advertising l.”

Posted 2 months ago

We offer plans with free data through the Affordable Connectivity Program and want to make sure you can use your service. If you are having issues with your data, our customer care team can help troubleshoot. You can also email genmobilecare@dish.com with your name as it appears on the account and account number or phone number and we will have an agent research and help.

Posted 2 months ago

“Trying to cancel the ACP, the cancellation dept is asking irrelevant questions like who did I call or text last. I just want to cancel I've given them all information relevant to my account. Was not able to cancel, I was given ACP number by the representative. When I phoned ACP I was told that they can't deactivate my account only Genmoble can. Don't know why I'm getting the run around and being asked for some else's personal information”

Posted 2 months ago

For security all ACP customers need to verify their account to cancel. If you are looking to switch providers, you do not need to cancel and can transfer your benefit to another provider anytime.

Posted 2 months ago

“They took my information, told me it was inaccurate, then their sales rep sold it on the street. The bottom line is, they're stealing YOUR benefits. Do your business with them online.”

Posted 3 months ago

“Negative they stole my info and switched me to God only knows we're they r thieves”

Posted 3 months ago

Please call or chat with our team to help with account information. You can find options to call or chat with an agent at https://www.genmobile.com/pages/contact-us

Posted 3 months ago

“THEY ARE SCAM I PAID MY BILL OF $20 AND HAVENT RECEIVED MY DATA AND I CONTACTED A CUSTOMER SUPPORT AND THEY ARGUED WITH ME AND SAYING I HAVE USED MY DATA AND I DIDNT AND IVE BEEN WITH SERVICE FOR A WEEK THIS IS RIDICULOUS AND A INCONVENIENCE. IVE BEEN ON HOLD WAITING FOR A CUSTOMER CARE REP FOR 20 MINS NOW TO RESOLVE MY ISSUE”

Posted 3 months ago

Our $20 plan includes unlimited talk, unlimited text and 4GBs of data. Customers can check usage and remaining balances at https://myaccount.genmobile.com/SignIn.php or by downloading the MyGenMobile app on the Google Play Store or Apple App Store. If you are not able to reach an agent through the options on our contact us page, https://www.genmobile.com/pages/contact-us, please send an email with your phone number or account number at genmobilecare@dish.com

Posted 3 months ago

“It is difficult to reach customer services.”

Posted 3 months ago

You can reach our care team by calling 833-528-1380 or dial 611 from your Gen Mobile phone. We are available everyday 7:00am - 5:30pm PST. You can also chat with a live agent at https://www.genmobile.com/pages/contact-us

Posted 3 months ago

“DONT USE THEM THEY ARE THE WORST COMPANY EVER TO EXIST THEY ARE A SCAM NO GOOD CUSTOMER SERVICE THEY HANG UP IN YOU FACE THEY SHOULD BE SHUT TF DOWN !!”

Posted 3 months ago

Sorry you feel this way. If you need help with your account please email our team at genmobilecare@dish.com. Include your name and if you have an account number or phone number please include it so we can review and help resolve your issue.

Posted 3 months ago

“Total bait an switch tactics: as I was told that the phone an services were free so "I said okay kool let me go into the store" as I returned to their table setup outside the store, the two sales person completely ignored me while desperately waiting on another customer then tell me that the phone cost $25.00 dollars and the other one has limited services🤔 now none of that was spoken upon even before I asked is the phone an services are free. It left me with a uneasy feeling as if I'm being deceived.”

Posted 3 months ago

Sorry if there was a misunderstanding on our plans, you can find information on our prepaid and free Affordable Connectivity plans at www.genmobile.com. ACP plans are free to qualified customers and come with unlimited talk, text, and 7GBs of data. If eligible, you can get a free Android smartphone. Some agents also offer upgraded higher quality phones that are sold for a small upgrade fee.

Posted 3 months ago

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Gen Mobile is rated 3.1 based on 376 reviews