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Gen Mobile Reviews

3.1 Rating 361 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have a few glitches but other than that it's great service”

Posted 1 month ago

“As a new customer I love yall.”

Posted 2 months ago

“Horrible, can't access account. Apps always down. Sucks royally”

Posted 8 months ago

“Got a fast great working smartphone ..so far well pleased with Service”

Posted 9 months ago

“The customers service is a 6 star”

Posted 9 months ago

“The free phone thru the program are very nice phones and they arrive on time, well even earlier than expected. That made me very happy!”

Posted 11 months ago

“its better all the way around”

Posted 11 months ago

“I LOVE THEM!!!!”

Posted 1 year ago

“Good service”

Posted 1 year ago

“FREE MOBILE SERVICE See if you qualify for Unlimited Talk, Text and 7GB Data through the Federal Affordable Connectivity Program and a free smartphone from Gen Mobile!”

Posted 1 year ago

“VERY VERY DISSATISFIED WITH THE CUSTOMER SERVICE LOCKED MY PHONE AND FORGOT CODE THEY TOLD ME ID HAVE TO BUY A PHONE”

Posted 1 year ago

“It was very helpful website”

Posted 1 year ago

“Great Customer Service, I called and they were able to fix my issue within minutes. I was not able to make phone calls or text. It was resolved in minutes. Kudos to the agent that helped me with this. I sincerely do not remember his name.”

Posted 1 year ago

Thank you for your feedback about our service. We are glad to hear that our customer care team exceeded your expectations. We thank you for choosing Gen Mobile.

Posted 1 year ago

“Gen mobile is by far the best I’m the current market they super exceed and far surpass other companies such as access wireless and ect ect! If you have the privilege of dealing with gen mobile go for it! Hands down the best out there.”

Posted 1 year ago

Hi Henry, Thanks so much for your feedback! Our goal is to provide the best Affordable Connectivity Program customer care so our team will be thrilled to know that you were happy with your experience!

Posted 1 year ago

“Yeah gen mobile is the best company I ever dealt with thank you all so much”

Posted 1 year ago

Hi Jason, glad to hear we're the best company you've ever dealt with! Thanks for your review!

Posted 1 year ago

“Very respectful great customer service!!”

Posted 1 year ago

Hi, Bridgette Williams glad you are satisfied with our customer service! Thanks for your review!

Posted 1 year ago

“Great for the price.”

Posted 2 years ago

“I screwed up selecting a wrong plan, and when I was activating the sim card the rep helped me switched it with no additional charge. Would recommend.”

Posted 2 years ago

“Great service. No issues. Very competitive pricing. Very satisfied customer”

Posted 3 years ago

“I bought it for my 94nyears old mom. She likes it”

Posted 3 years ago

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Gen Mobile is rated 3.1 based on 361 reviews