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Gen Mobile Reviews

3.1 Rating 366 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a few text messages that said congress wasn't going to approve funds for gen mobile and to call my congressman and tell him that I need a phone so please help with funds. I didn't do it. Was it a scam?”

Posted 3 months ago

Paula, on January 11, 2024, the FCC announced that the Affordable Connectivity Program may end as soon as April 2024 due to lack of Congressional funding. Without funding Gen Mobile will not be able to continue to provide service through the ACP. If you are currently a Gen Mobile ACP customer, you can get more information at https://www.genmobile.com/pages/saveacp

Posted 3 months ago

“Really good costumer service ! The only main issue I had with this line is that group texts stopped working when I ran out of data, even if I was connected to a wifi. Customer service wasn't able to help me with that. Everything else is great. Greatest deal I've found so far for international calls.”

Posted 3 years ago

Hi Kelly, Thank you for your feedback. With regard to your issue with group messages not working on WiFi, please try the following steps to receive group SMS messages when you are out of data: 1. Make sure iMessage is turned off in your Messages setting. Send as SMS, MMS Messaging, and Group Messaging should be turned on. 2. You may need to delete the thread and start a new one in order for the other iphone and android devices to recognize that it needs to send you an SMS. 3. Here is an article which explains the difference between Group iMessage, Group MMS and Group SMS. You need data in order to receive Group iMessages and MMS. https://support.apple.com/en-us/HT202724 I hope this helps. You can also purchase additional data on our Gen Care app or online https://www.genmobile.com/pages/easypay. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“so far Gen Mobile has a Cheap plan”

Posted 3 years ago

“Customer service reps always friendly and helpful.”

Posted 3 years ago

“Gen mobile worked well as a low cost provider. There were a few small connection issues at the beginning but were worked out quickly.”

Posted 3 years ago

“Just there is a desire for better service, there are places ib the Tampa Bay area that are weak. Other than that I am well pleased!”

Posted 3 years ago

Hi Steven, Thank you for your feedback! Sorry to hear that some places in Tampa Bay are weaker. We wanted to let you know that Gen Mobile also offers the T-Mobile network. If you are interested in trying it out to see if this fixes your spotty coverage issue, please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 3 years ago

“Reasonable customer service when I use the chat, some better than others. Same with telephone calls. Good value. Service dropped 1 time and was back to normal next day. Good international connections.”

Posted 3 years ago

“I appreciate the low plan options. Would give it 5 stars if Gen mobile worked with phones bought outside the US, and if totals (when renewing plans) would show the tax being charged. It’s misleading to not see this until you look at your credit card statement.”

Posted 3 years ago

“Overall the service is good. Sometime the support cannot fix the issue then would take long time to getthe support,”

Posted 3 years ago

Hi Ping, Thank you for your feedback! I apologize that support did not resolve your technical issues in a timely manner. We are looking into your case to see what we can learn from it to improve our resolution time. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Good price with good value. With international call available.”

Posted 3 years ago

“It is the best phone company if you like to call out side of the country. $15 for unlimited call and text is perfect for my mom. Sometimes I can hear Double sounds that is the only thing is annoying. It is happening after gen move to GSN.”

Posted 3 years ago

Hi Shawn, Thank you for your feedback! Please let us know if you mom is still hearing double sound. We will have our customer care team reach out to help her reset her network or troubleshoot to see if this will resolve the issue. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Good phone plan for the money. Keep up the good work.”

Posted 3 years ago

“definitely a huge cost savings vs having a plan with one of the major carriers. Not being able to roam is a pain sometimes but worth the cost savings.”

Posted 3 years ago

“Phone service is great, data is sketchy in some areas in pinellas county, Fl.”

Posted 3 years ago

Hi Steve, We appreciate your feedback! Just wanted to let you know that Gen Mobile now offers the T-Mobile network. If you would like to try this network, please chat or call with our customer care team and they can check to see if your phone is compatible with T-Mobile. Cheers, The Gen Mobile Care Team

Posted 3 years ago

“So fat I love the phone, price and service. My only complaint is the phone sound is a bit muffled.”

Posted 3 years ago

Hi Rebecca, We appreciate your feedback. Glad to hear you are happy with Gen Mobile. I'm sorry that the sound on your phone is muffled. We've emailed you a special phone coupon in the event that you need to purchase a new phone. We also sent some instructions on how to troubleshoot the sound on your specific phone model. You can also call our customer care team to see if they can troubleshoot your sound issue. Thanks for choosing Gen Mobile! Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Gen Mobile uses Sprint as their national carrier. The price and packages are good, but the coverage, like Sprint's coverage, is spotty in some places. I still like it as nobody else is better.”

Posted 3 years ago

Hi Peter, Thank you for your feedback! We wanted to let you know that Gen Mobile also offers the T-Mobile network if your interested in trying it out to see if this fixes your spotty coverage issue. Please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 3 years ago

“A bit of a process to begin service, but it's affordable and has been reliable. Their Customer Service is helpful, but more issues should be solvable without having to ask for assistance.”

Posted 3 years ago

“I like Gen Mobile because I don't use my phone a lot but still need reliable access when the need arises. The plan I use is pretty simple combining data, texting and phone calls. A couple times there were software bugs that needed to be resolved, that caused me to have no service for a day or so. Other than that, most of the time things are good.”

Posted 3 years ago

“Decent service for the price. Have had to update my phone a few times because of network problems.”

Posted 3 years ago

“n/a...………….”

Posted 3 years ago

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Gen Mobile is rated 3.1 based on 366 reviews