Gen Mobile Reviews

Name: Gen Mobile
Address: 2215 Artesia Blvd, #1243, ,, Redondo Beach
Rating: 3.11

3.1 Rating 361 Reviews

53 %

of reviewers recommend Gen Mobile

3.1

Based on 361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone itself is great! My problem is a remote access hacker. (Cyberstalker) He doesn't use passwords. He appears as me (stolen identity) when on the phone except a different location. He changed my apps and took control of my system UI. When I try to get customer service, I get the stalker. They send out emails and text in my name. He/she was talking with gen mobil about paying for extension on my account. I can't afford that. How can I get rid of them? As soon as I have factory reset, they are right back since they have my account information such as IME and phone number. I ture off permission but they turn them right back on. Help! Check phone logs.”

Helpful Report

Posted 2 months ago

Please contact our customer care team for help. We may be able to get you a replacement to help secure your device.

Posted 2 months ago

“Well I wouldn't say it made me happy it a cheap phone and the service doesn't pick up good indoors. But it did come quickly and came with everything I need”

Helpful Report

Posted 1 year ago

“Gen Mobile customer service number no one answers, I couldn't get in touch with this company to cancel, the person who represented this company was not trained properly. I made a complaint with FCC whistle blower to intervene on my behalf. Stay clear of GEN MOBILE”

Helpful Report

Posted 1 year ago

“Y'alllll are just hilarious. And sound like you're ridiculous and super entitled little brats ... you want 5 ☆ service & assistance with your -5☆ bank account LoL 😆 😂 ...it's a freakin FREE phone and service.... whatcha expect here, let's be honest”

Helpful Report

Posted 1 year ago

“Gen Mobile service is OK.”

Helpful Report

Posted 3 years ago

“GENMOBILE service is good. I am using this since a year. Only thing they have to improve is promotions..When there is any promotions you get a late communication and sometimes u get communication of Promo offer after the promotion expiry date.”

Helpful Report

Posted 3 years ago

“The mobile Internet is pretty unstable. Apart from that, it takes a lot of time for the system to receive SMS text messages (for example, during online verifications on some websites). Finally, sometimes the system does not recognise a phone number giving an error that the phone number is not registered.”

Helpful Report

Posted 3 years ago

We appreciate your feedback. We are having a customer care rep contact you via email and phone to pinpoint the issue you are experiencing so we can escalate your issue to the carrier. Please be on the lookout for a call or email from us. Thank you again for working together with us to get this resolved. SIncerely, The Gen Mobile Care Team

Posted 3 years ago

“good price”

Helpful Report

Posted 3 years ago

“Value is good for the money but purchasing 3-month plan is not always easy (plan won't be added until I contact customer service).”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are currently developing a real-time renewal process when purchasing renewals from our website. In the meantime, we have our Gen Mobile Care app that can be downloaded from the Google Play or Apple App store onto a tablet or smartphone which allows you to renew your plan real-time. We are working hard to improve your experience and appreciate your feedback. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Could still improve the range .. since the voice is not clear through out the call. But compare to last year it's better”

Helpful Report

Posted 3 years ago

Hi Jeevitha, We thank you and appreciate your feedback on our service. We are very sorry to hear that you are experiencing voice clarity with our service. We have asked our customer care representatives to reach out to troubleshoot the issue. Here are some other suggestions to look into: If you have Wi-Fi calling enabled on your phone, the clarity of your voice calls would depend on your Wi-Fi signal when you are connected to Wi-Fi. If this is not the case, we can try to reset your network settings to see if this may clear up your signal issues. Please give us a call or chat with us. We look forward to assisting you. Sincerely, Jessica T.

Posted 3 years ago

“Network signal is poor!”

Helpful Report

Posted 3 years ago

Hi Mehdi, We are sorry to hear that you are receiving poor network signal. We will have a customer care representative reach out to troubleshoot your issue. If we cannot reach you, we have added this issue to your account so when you call or chat with us, our reps are aware of the issue. Sincerely, Jessica T.

Posted 3 years ago

“The plans are reasonable and the service seems to work. I do not like that they make it look like you can pay quarterly and get a reduced rate. That is just a teaser plan to get you to sign up. After 3 months they raise it to the regular rate. I also don't like that you must use the app to do anything. I want to get a bill and then set up autopay :(”

Helpful Report

Posted 4 years ago

Gen Mobile is rated 3.1 based on 361 reviews