Gen Mobile Reviews

4.64 Rating 106 Reviews
94 %
of reviewers recommend Gen Mobile
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat
Read Gen Mobile Reviews

About Gen Mobile:

Gen Mobile is U.S. prepaid wireless service provider offering fast and reliable coverage powered by the Sprint® Nationwide Network. We are dedicated to keeping wireless service affordable without compromising network, speed, or quality.

Our plans are designed to fit all budgets and cost no more than $25 per month. And all our monthly plans of $15 or more include unlimited calling to 100 countries so that our customers can stay connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Boulevard, #1243

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Anonymous
Anonymous  // 01/01/2019
Could still improve the range .. since the voice is not clear through out the call. But compare to last year it's better
Posted 3 weeks ago
Hi Jeevitha, We thank you and appreciate your feedback on our service. We are very sorry to hear that you are experiencing voice clarity with our service. We have asked our customer care representatives to reach out to troubleshoot the issue. Here are some other suggestions to look into: If you have Wi-Fi calling enabled on your phone, the clarity of your voice calls would depend on your Wi-Fi signal when you are connected to Wi-Fi. If this is not the case, we can try to reset your network settings to see if this may clear up your signal issues. Please give us a call or chat with us. We look forward to assisting you. Sincerely, Jessica T.
Posted 1 week ago
Network signal is poor!
Posted 1 month ago
Hi Mehdi, We are sorry to hear that you are receiving poor network signal. We will have a customer care representative reach out to troubleshoot your issue. If we cannot reach you, we have added this issue to your account so when you call or chat with us, our reps are aware of the issue. Sincerely, Jessica T.
Posted 1 month ago
The plans are reasonable and the service seems to work.
I do not like that they make it look like you can pay quarterly and get a reduced rate. That is just a teaser plan to get you to sign up. After 3 months they raise it to the regular rate. I also don't like that you must use the app to do anything. I want to get a bill and then set up autopay :(
Posted 6 months ago
Gen Mobile is rated 4.64 based on 106 reviews