Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.60

3.6 Rating 340 Reviews

66 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked a representative named "John" to change my phone number. Customers are allowed to make one phone number change free per year. Gen Mobile was given my zip code, & as computer systems go, zip code generation matches the area code. I had a Colorado zip code & thought to change it to a Chicago one. It remained a 720 zip code, after the change, & he lied about the amount of time it took for the phone number to change. Another rep, "Alex", couldn't explain why, if a Chicago zip code was entered, a 720 zip code was generated. I just came right out & told her the probabilities, & how area code generation works. She couldn't explain, however said he put a note in the computer of the zip code. I just came out & told her the importance of doing as the customer said. She told what came off to me as a self protective lie, when I asked about speaking to a supervisor what "John" had done. She said there wasn't one available. I countered, having worked in a call center before, there's always @ least one supervisor available. I point blank told her she was covering for John, & asked her if she was telling me take it or leave it. She admitted she was. In summary, it was made clear the desired & required askance. Not done. Then, spoke to a second rep who was unwilling to correct the situation or let me speak to a rep. 23666899”

Helpful Report

Posted 21 hours ago

We’re sorry this was your experience, it’s not the kind of service we want our customers to have. We’ve requested a few more details so we can review this further and understand what happened.

Posted 4 hours ago

“Only had phone for 2 weeks and they disconnected my phone.”

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Posted 2 years ago

“This the plan that I'm on is amazing and yes Jen mobile has so much to offer and what it's capable of is just wonderful wonderful thing for what being on a government fixed plan. However I cannot make my Sim work anymore it just stopped I have tried to call a text he was not able to help me everything he had stated to do I'd already done and then he puts me on hold and then he hung up I don't think he meant to I have not had my phone working in over a month and a half and I've tried everything I can to get that Sim working and I've had no help Jim mobile please help me and my stars I promise you will go up I think you sincerely and I do want to keep the service I just need better customer service and help thank you.”

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Posted 3 years ago

“Se va mucho la señal y a cada rato me dice que no tiene servicio arreglen eso”

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Posted 3 years ago

“As far as setting up service and receiving my phone everything was very quick. However, I am enrolled in the ACP program and they sent me a free device. I didn't anticipate anything extravagant because you get what you pay for but I did expect it to be more than slightly functional. With no apps downloaded plenty of space available the phone is the equivalent of dial up connection. Opening the pre installed apps takes at least 5 min after you click on it. Like text messaging etc. Picture quality is that of a 2004 flip phone the only thing missing is the black and white snake game.”

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Posted 3 years ago

“I've been a Genmobile customer for a few years. Communication with them was a bit strange but the phone service worked fine for $20/month. Then they told me I would have to get a new phone to stay with their service. So let me get this right. A company that attracts customers by their low cost is now requiring their customers to get new phones???? Talk about a bipolar business model! Some executive will get a few million dollar bonus for causing an exodus of customers. They keep rejecting the request to port my phone number to the new carrier.”

Helpful Report

Posted 3 years ago

Hi Alex, Unfortunately, the CDMA network is being retired across the country. Your CDMA phone cannot be used on our newer and faster 5G/4G network. We are very sorry for the inconvenience that this has caused you. Please reach out at (833) 528-1380 so we can assist you with moving to our faster, upgraded network. Sincerely, Gen Mobile Customer Care

Posted 3 years ago

“1. The Gen Care App does not allow you to change accounts if your number changes. 2. The renewal options on the webpage (shopify) are not visible and no search function is available. 3. The ability to re-order from a previous order is not available either. This forces a person to speak to a representative every time a renewal is need.”

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Posted 4 years ago

“Too many problems in a span of 3 months. Change of service provider. Change of SIM card for better signal or no connection even having 3 or 4 signal bars and still having some data usage left. All being told was to reset network connection twice and still haven't heard anything from last inquiry of no connection issue.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are very sorry for the trouble you experienced. We have escalated your issue to the carrier for further research. A customer care rep will be reaching out to you via phone and email with an update on your issue. Again, please accept our sincerest apologies for the inconvenience you experienced. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“I still didn't get any solution for my data problem”

Helpful Report

Posted 4 years ago

Hi Blessy, Thank you for your feedback. We escalated your issue up to the carrier and they have made some adjustments to your account. A Gen Mobile care representative will call you to find out whether you are still experiencing issues with your data. Please be on the lookout for this call. Again, we appreciate your feedback and we are working on our end to get this resolved. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“This service has been problematic, and the customer service was not helpful at all.”

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Posted 5 years ago

Hi Anna, We are very sorry for the trouble you are experiencing. We have asked customer care to reach out to help you resolve your issue. We appreciate your feedback and thank you for bringing your issue to our attention. Sincerely, Jessica T.

Posted 5 years ago

“Service is great when it works. Took forever to get texting images to work and it recently stopped working once again.”

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Posted 5 years ago

Hi Joseph, We are very sorry to hear that you are having issues with receiving picture messages. We have asked our customer care representative to reach out to you to troubleshoot your phone. We hope it has been resolved. If not, please try dialing ##72786# to reset your network settings on your phone. Hopefully, this will resolve your picture messaging issue. We appreciate your feedback and thank you for bringing your issue to our attention. Sincerely, Jessica T.

Posted 5 years ago

Gen Mobile is rated 3.6 based on 340 reviews